EPABX Solutions for Automobile Industry

Telefirm provides high end communication and EPABX Soultions for Automobile Industry

By : Sarah
July 2017
Just Wrecking Toyotas, SA

Customer :
Just Wrecking Toyotas
Solution Provider:
Telefirm Pty Ltd
Challenge :
Improvement in Mobile, AOH & PABX Capabilities.

Solution/ Technology offered
Mobile, Epabx Solutions


Just Wrecking Toyotas is a locally owned and operated business with over 25 years' experience in the auto parts recycling industry. To augment their mobile and Epabx service capabilities, Telefirm was able to assess their requirements and offer technology solutions to strengthen their Mobile and Epabx capabilities.

About Just Wrecking Toyotas

JWT are proud members of Hotline Recycled Auto Parts and the Accredited Auto Parts Recycling Association of Australia.

Dynamic businesses like Just Wrecking Toyotas need scalable solutions for effectively communicating with clients and vendors. With providers spread across whole of South Australia, effective communication tools are very essential, which may include mobile communication as well as internal / in house communication.

Review of the existing processes was also required to ensure they were in tandem with the demand. Delayed communication can cause delayed projects, hence it was important to review the internal communication methods. Requirement was also felt for improving the telephonic communication process like automatic call-back, transferring of calls, con-calls, on-hold music, IVR and features like DND.

The experts at Telefirm conducted a round of evaluatory discussions with all the stakeholders and charted a list of best possible telephony solutions. An Epabx solution was implemented with multi extensions and calling to enable seamless call transfer and call holding. The call traffic pattern was analysed to effectively plan the management of calls during peak and off peak hours.

ust Wrecking Toyotas has a huge range of new and used stock on hand. Customers regularly forward their requirements for van, commercial, 4wd or cars to JWT. If JWT does not have it, the parts are sourced from the suppliers. Staying in touch with customers and vendors is essential to ensure the requirements are communicated and met on time. Telefirm provided the best support and maintenance for PABX telephone system. The electronic private automatic branch exchange equipment which was installed made the day-to-day working very simple and prompt. With an extensive experience in offering high quality PABX maintenance solutions to small, medium and large enterprises, the main aim was to ensure complete peace of mind for the staff with limited downtime. Results, Outcome & Benefits The new internal PABX system allowed the staff to co-ordinate and process the customer queries in an effective manner. The response time was cut to half, as the communication was now faster. As the queries were being handled at a faster pace, the customer satisfaction rate was tremendously enhanced. As the employees had to handle hundreds of orders daily, having the robust communication systems in place meant fewer crashes or interruptions. With an effective backup system the scope of customer dis-satisfaction was completely eliminated.

The results were out within a few weeks of implementing the overhaul. A growing business meant additional need for searching and retrieving information and documents for answering queries, instructing vendors and internal processes. The optimized mobile and EPABX system meant the communication was flawless.
An improved organizational information flow meant efficient staff and happier customers. This converted to improvement in customer feedbacks and reviews.

The new epabx system tremendously helped in reducing the pressure on customer care team, as they had more control over the conversations and communication was now fast and easy. The introduction of improved technology solutions improved the efficiency and effectiveness of processes as well as led to faster turn around time.

About Telefirm

Telefirm is a leading telecommunication company in Australia providing high-end solutions to small and large enterprises. Being an authorised partner of Tel5, Telefirm offers all the types of services such as mobile, voice and internet. With years of experience in the industry, Telefirm has catered to the diverse needs of business enterprises, government and wholesale customers. Telefirm delivers tailored telephony solutions for businesses of all shapes and sizes.

Telefirm customers can enjoy the benefits of cheaper call costs when you choose us for PABX maintenance services. The experts are capable of covering all the aspects of PABX maintenance solutions. PABX maintenance services for uninterrupted communications Certified and highly trained technicians at Telefirm diagnose the problems and offer the best possible PABX maintenance solutions. Maintenance services are available 24 hours a day and 365 days a year. Contact Telefirm at 1300 720 520 if you’re looking for PABX maintenance services and our experts will be glad to assist you.


Telefirm delivers innovative telecommunications solutions to businesses of all shapes and sizes since 2006. This delivery comes from our specialist industry knowledge and ongoing commitment to delivering whole-of-business solutions across all areas of Voice, Data, Internet, Online services and Mobility. Our technical expertise is backed up by unrivalled service in consultancy, sales and design.

Address Info

Telefirm Pty. Ltd.

  154 Halifax Street, Adelaide SA 5000

  1300 730 520, 0499 084 449


  From: 9am to 5pm

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