ust Wrecking Toyotas has a huge range of new and used stock on hand. Customers regularly forward their requirements for van, commercial, 4wd or cars to JWT. If JWT does not have it, the parts are sourced from the suppliers. Staying in touch with customers and vendors is essential to ensure the requirements are communicated and met on time. Telefirm provided the best support and maintenance for PABX telephone system. The electronic private automatic branch exchange equipment which was installed made the day-to-day working very simple and prompt. With an extensive experience in offering high quality PABX maintenance solutions to small, medium and large enterprises, the main aim was to ensure complete peace of mind for the staff with limited downtime. Results, Outcome & Benefits The new internal PABX system allowed the staff to co-ordinate and process the customer queries in an effective manner. The response time was cut to half, as the communication was now faster. As the queries were being handled at a faster pace, the customer satisfaction rate was tremendously enhanced. As the employees had to handle hundreds of orders daily, having the robust communication systems in place meant fewer crashes or interruptions. With an effective backup system the scope of customer dis-satisfaction was completely eliminated.